Refund policy

NOTVOID Return, Exchange & Refund Policy

We want every NOTVOID customer to be confident in their purchase. If something isn’t right, we offer refunds and exchanges under the terms below.

Refunds — 14 Days After Confirmed Delivery

Refund requests must be submitted within 14 calendar days of confirmed delivery.

We keep the refund request window intentionally prompt because, once a refund is approved and issued, banks and payment providers may take approximately 5–10 business days to return the funds to the original payment method. Starting the process early helps us get your return reviewed and your money back to you as quickly as possible if you are not satisfied with your purchase.

Once your refund request is approved, NOTVOID will provide return instructions and, when applicable, a return shipping label.

All merchandise must be returned in unused, unworn, unwashed, and resellable condition. Items must be free from stains, odors, deodorant, makeup, pet hair, alterations, damage, or other signs of wear.

Refunds are issued only after the returned merchandise has been received and inspected by NOTVOID.

Approved refunds will be issued to the original payment method. After NOTVOID issues the refund, please allow approximately 5–10 business days for your financial institution to process and post the funds. Processing times are controlled by your bank or payment provider and may vary.

Original shipping charges, expedited shipping fees, and other non-product charges are non-refundable unless required by law or the return is due to an error by NOTVOID.

Unless an item arrived defective, damaged, or incorrect due to an error by NOTVOID, return shipping costs may be deducted from the refund amount.

Exchanges — 30 Days After Confirmed Delivery

Exchange requests must be submitted within 30 calendar days of confirmed delivery.

To qualify for an exchange, merchandise must be:

  • Unworn and unused
  • Unwashed
  • In resellable condition
  • Free from stains, odors, deodorant, makeup, pet hair, damage, or alterations
  • Returned with original tags, packaging, and accessories when applicable

Once the original item is received and approved, NOTVOID will process the exchange.

If the replacement item costs more, the customer will be responsible for the difference before the new item is shipped. If the replacement item costs less, the applicable difference may be refunded or issued as store credit.

All exchanges are subject to product, color, and size availability.

Return Condition

All returned merchandise is inspected before any refund, exchange, or store credit is approved.

NOTVOID reserves the right to refuse a refund or exchange for merchandise that shows evidence of:

  • Wear or use
  • Washing
  • Staining
  • Odors
  • Deodorant or makeup
  • Pet hair
  • Alteration
  • Damage
  • Misuse
  • Any condition that prevents the item from being resold as new

Sending an item back does not automatically guarantee approval of a refund or exchange.

Return Authorization

All refunds and exchanges must be approved by NOTVOID before the merchandise is mailed back.

Do not send merchandise to the address on the original shipping label unless specifically instructed to do so by NOTVOID.

Unauthorized returns may be refused or returned to the sender.

Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective product, contact NOTVOID within 14 calendar days of confirmed delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

After verification, NOTVOID may provide a replacement, exchange, or refund at no additional return-shipping cost.

Normal wear and tear, improper washing, accidental damage, misuse, or damage occurring after delivery is not considered a manufacturing defect.

Final Sale Items

Products clearly marked Final Sale at the time of purchase are not eligible for refunds or exchanges unless required by law or the item arrives defective or incorrect.

When the Return Window Begins

All refund and exchange periods begin on the date the shipping carrier marks the order as delivered.

This means:

Refunds: request within 14 calendar days of confirmed delivery

Exchanges: request within 30 calendar days of confirmed delivery

If tracking shows an order as delivered but you cannot locate the package, contact NOTVOID as soon as possible so the issue can be reviewed.

How to Start a Return or Exchange

Contact support@notvoidclothing with:

  1. Your order number
  2. The item being returned
  3. Whether you are requesting a refund or exchange
  4. For exchanges, the requested replacement product, color, and/or size
  5. Photos if the item arrived damaged, defective, or incorrect

Please wait for return authorization before shipping anything back.